Faq's

FAQ's

Future Stars Investments is general trading company and which is the wholesaler, Distributer and supplier of Building materials in Juba, South Sudan.

Here are some of the types of building materials that We sell:

  • Cement
  • I-Beams / H -Beams
  • U-Channels / C-Channels
  • Angle bars
  • Hollow Sections
  • Steel
  • Door Plates
  • Timber
  • Roofing materials
  • Plumbing materials
  • Electrical materials
  • Hardware
  • Tools

We also sell a variety of other building materials, such as Paint, Water Tanks, and many more. Please contact us for more information.

Our prices vary depending on the type of building material and the quantity that you purchase. We offer discounts for bulk orders.

Please contact us for a quote on the specific building materials that you need.

We also offer delivery of building materials to your construction site or home. Delivery fees vary depending on the distance and the quantity of materials that you are ordering.

We are committed to providing our customers with competitive prices and excellent service. Please contact us today to learn more about our building materials and our services.

Yes, we do offer discounts for bulk orders and promotions.

Bulk order discounts:
We offer discounts for bulk orders on all of our building materials. The discount amount will vary depending on the type of material and the quantity that you order. Please contact us for a quote on your bulk order.

Promotions:
We also offer promotions on a regular basis. Our current promotions can be seen on our Facebook page.

Please visit our website or contact us for more information on our current promotions.

We are committed to providing our customers with the best possible prices and service. We look forward to helping you with your next building project!

Yes, we do offer delivery of building materials to your construction site or home. Delivery fees vary depending on the distance and the quantity of materials that you are ordering.

Please contact us for a quote on your delivery.

We are committed to providing our customers with convenient and affordable delivery options. We look forward to hearing from you soon!

Here is an example of an answer to the question "What are your return and exchange policies?" for a general trading of building materials company.

Return Policy
We accept returns of unused and unopened merchandise within 30 days of purchase. A copy of the original receipt is required for all returns. Refunds will be issued to the original method of payment.

Exchange Policy
We offer exchanges on unused and unopened merchandise within 30 days of purchase. A copy of the original receipt is required for all exchanges. Exchanges will be subject to the current availability of the desired merchandise.

Exceptions
The following items are not eligible for returns or exchanges:

  • Special order items
  • Custom-cut materials
  • Electrical materials
  • Plumbing materials
  • Hardware
  • Tools
  • Items that have been used or installed

How to Return or Exchange an Item
To return or exchange an item, please bring it to our store in its original packaging, along with a copy of the original receipt. Our customer service representatives will be happy to assist you.

We are committed to providing our customers with the best possible shopping experience. If you have any questions about our return and exchange policies, please do not hesitate to contact us.

Our standard payment terms are net 30 days. This means that you have 30 days from the date of invoice to pay your balance in full. We accept cash, cheque payments.
We also offer a variety of payment options for larger orders, such as:
To get a 30-day terms payment with a surety person/company, you will need to provide the following information to the supplier:

  • The name and contact information of the surety person/company
  • A copy of the surety agreement
  • A letter of guarantee from the surety person/company
  • Letter of credit: We can accept a letter of credit from your bank as payment.
  • Purchase order: We can accept a purchase order from your company as payment.

Please contact us for more information about our payment terms and options.

We are committed to providing our customers with flexible and convenient payment options. We want to make it easy for you to get the building materials you need for your project.

There are two ways you can place an order with us:
1. Online: To place an order online, simply visit our website and add the items you want to your cart. Once you have added all of the items you want to purchase, we send quotation, We accept cash and cheque payments.

2. By phone: To place an order by phone, please call us at 921055700,Our customer service representatives will be happy to assist you with your order. We accept cash and cheque payments.

Once you have placed your order, you will receive a quote. This quote will contain all of the details of your order, including the items you ordered, If your order is applicable free delivery, and the billing information.

We are committed to providing our customers with a quick and easy ordering process. If you have any questions about placing an order, please do not hesitate to contact us.

Additional notes:

  • You can also place an order by visiting our store in person.
  • If you have a special order or a large order, please contact us to get a quote.
  • We accept returns and exchanges on unused and unopened merchandise within 30 days of purchase. Please contact us for more information about our return and exchange policies.

Yes, you can get a quote on a material from us. To get a quote, please provide us with the following information:

  • A detailed description of your materials, including the types of building materials you need and the quantities required
  • Your timeline

We can then provide you with a quote for the materials required to complete your project.
Here are some tips for getting the most accurate quote possible:

  • Be as specific as possible in your description of your materials
  • Let us know if you have any special requirements or preferences.

Once we have received the necessary information, we will provide you with a quote as soon as possible.
We are committed to providing our customers with accurate and competitive quotes. We look forward to helping you with your next project!

Our Hours of operation are from 6:30 am to 4:30 pm and Sunday’s operation are 6:30 am to 1:30 pm.

We are open all days barring South Sudan’s nation holidays

Our current location is Retail store at plot number 180-200 Block III,Nyakuron West, custom Market, Yei Road, Juba South Sudan. You can contacted at WhatsApp Numbers +211921055700, +211921055100, +21921055800.